FAQ

FREQUENTLY ASKED QUESTIONS

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Do you offer original products?
Yes, all our products are original and come from trusted suppliers. We offer official accessories and trading cards from popular series such as Pokemon, Lorcana and One Piece.
Do you sell protective shirts individually?
Card sleeves are available only in singles in the online store. If you need to buy a larger quantity, please contact the store directly.
Do acrylic boxes fit all cards?
The categories have been created so that under the “Pokémon” category you will find products perfectly suited to Pokémon cards, and in the “Lorcan” category – accessories designed specifically for Lorcan cards. Additionally, in the product descriptions we provide exact dimensions and specifications to make it easier to choose the right product.
What payment methods are accepted?
We accept a variety of payment methods, including credit and debit cards, bank transfers, and online payments. Details are available on the payment page during checkout.
Can I change or cancel my order after I place it?
If your order has not yet been shipped, you can modify or cancel it. Please contact us as soon as possible to make any changes.
Can I receive an invoice for my order?
Yes, invoices are issued automatically. Please provide your invoice details when placing your order.
What are your shipping options?
We offer several delivery methods, including: courier, InPost parcel lockers, Polish Post. The cost and delivery time depend on the chosen method and delivery location.
How long does it take to process an order?
Delivery time depends on product availability and selected shipping method. Standard orders are shipped within 24-48 hours of payment being processed.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and times vary depending on the destination country.
Can I track my order?
Yes, once your order ships you will receive a tracking number that will allow you to monitor your shipment in real time.
Can I return a purchased product?
Yes, as per the returns policy, you have 14 days to return unused and originally packaged items. Return shipping costs are the responsibility of the customer.
What should I do if I receive a damaged product?
If the product arrives damaged or defective, please contact us within 48 hours of receiving the package, sending photos of the damage. We will resolve the issue as soon as possible.
How long does it take to process a complaint?
We process complaints within 14 business days of reporting and providing all required information.
How can I contact you?
You can contact us via the contact form on the website, by email or by phone. Details can be found in the “Contact” tab.
How to respond to messages quickly?
We aim to respond to all inquiries within 24 hours on business days.
Do you have a loyalty program for regular customers?
Yes, we offer a loyalty program and promotions for our regular customers. Details about bonuses and discounts can be found in the “Promotions” tab.